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Donor Communications

Thank-yous, acknowledgments, and reactivation — personal at scale.

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A deeper tool for specific roles — add it to your workspace anytime.

Groundcrew Workspace · Donor CommunicationsPRIVATE
Queues
Thank-yous — today
3 drafted · awaiting review
Year-end tax letters
Ready Dec 28
Lapsed donors
12 reactivation notes
Major donor updates
Quarterly
+ New letter
Today’s thank-yous
Drafted the day the gift arrivedInformed by each donor’s history
Draft · gift received 10:20 AM

Dear Ms. Alvarez — thank you for your gift this morning. Because you’ve supported our youth program since 2022, we wanted you to be among the first to know: this summer’s cohort was our largest yet, and your continued support is a big part of why.

Donor_History_AlvarezSummer_Program_Update.docx
Review queue
1M. Alvarez — thank-you
2R. Chen — thank-you
3Reyes Family — first gift welcome
Never slips
48-hour thank-yous
Year-end tax letters
Reactivation notes
What it does

Drafts the donor correspondence that always slips: prompt thank-you letters, year-end tax acknowledgments, lapsed-donor reactivation notes, and major-donor updates.

Each one informed by that donor’s actual history with your organization — not a mail merge.

How your organization uses it

Three moments where it earns its keep.

48-hour thank-yous
Gift received 10:20 AM → warm, specific draft by 10:21
THE STRONGEST PREDICTOR OF A SECOND GIFT

48-hour thank-yous

Every gift gets a warm, specific acknowledgment drafted the day it arrives.

Year-end acknowledgments
Accurate tax letters for every donor · formatted correctly
READY FOR REVIEW AND SEND

Year-end acknowledgments

Generate accurate tax letters for every donor, formatted correctly, ready for review and send.

Winning back lapsed donors
Draft reactivation notes for donors we haven’t heard from since 2024.
REFERENCES WHAT EACH DONOR SUPPORTED

Winning back lapsed donors

Reactivation notes that reference what each lapsed donor previously supported — not a generic “we miss you” blast.

Why it matters

Retention is built one prompt, personal thank-you at a time.

Faster thank-yous measurably improve donor retention

Personal touch without the staff hours

Nothing slips through the cracks at year-end

Every letter reflects the donor’s real history

Works well with
Core workspaceCopywriterNewsletters, appeals, and posts — drafted in your voice, grounded in your programs.Learn more → Add-on moduleFunder Research DeskFoundation and donor research without the expensive subscriptions.Learn more → Add-on modulePersona & Pitch RehearsalPractice the big ask before you’re in the room.Learn more →
Limited founding-customer spots

See Donor Communications on your own documents.

Every Groundcrew engagement starts with an AI audit — a fixed-price look at where tools like this genuinely help your organization, and where they don’t. $1,500 founding $5,000 standard.

Book an AI audit