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Knowledge Base

Every answer your documents hold, one question away.

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Included with every Groundcrew Workspace setup.

Groundcrew Workspace · Knowledge BasePRIVATE
Your library
Policies & procedures
142 documents
Program documentation
210 documents
Board materials
86 documents
HR & operations
58 documents
+ Connect a folder
Organization Knowledge Base
Every answer cites its source
How do we handle client intake for the housing program?
Intake starts with a pre-screening call, then the document checklist, then an eligibility review signed off by the program manager. The current procedure — updated March 2026 — is attached.
Housing_Intake_Manual.pdfEligibility_Policy_2026.docx
Show the document checklistWhat changed from the 2024 manual?
Ask anything about your organization…
Recently added
Board_Minutes_June.docx
Mileage_Policy_2026.pdf
Summer_Program_Report.docx
Intake forms (31)
Collections
01Policies & procedures
02Programs & outcomes
03Board & governance
What it does

The Knowledge Base is the foundation of your workspace: your policies, procedures, program documentation, board materials, and institutional history in a private, secure library your team simply asks questions of.

Every answer cites the source documents it came from, so staff can verify anything in one click. No new software to learn — your team just asks, in plain English.

How your organization uses it

Three moments where it earns its keep.

New staff onboarding
How do we handle client intake for the housing program?
ANSWERED FROM YOUR ACTUAL MANUAL

New staff onboarding

A new program coordinator gets the current procedure, sourced from your actual manual — instead of interrupting a colleague.

Institutional memory
Past board decisions, program history, and “why we do it this way” — still askable.
KNOWLEDGE THAT SURVIVES RETIREMENT

Institutional memory

When a long-tenured staff member retires, what they knew stays askable. History survives turnover.

Day-to-day answers
What’s the current mileage reimbursement rate?
$0.67 per mile, effective January 2026. Mileage_Policy_2026.pdf

Day-to-day answers

PTO policy, mileage rates, eligibility rules — the questions that eat your operations manager’s day get answered instantly, with citations.

Why it matters

Answers shouldn’t retire when people do.

Cuts the constant interruptions that drain senior staff

Makes knowledge survive staff turnover

Every answer cites its source — trust, but verify

No new software to learn: your team just asks

Works well with
Core workspaceGrant ManagerEvery grant’s documents, deadlines, and requirements in one conversational place.Learn more → Core workspacePlain-Language ConverterTurn dense policy into words your community actually reads.Learn more → Core workspaceDrop-Folder IngestionDrop a file in the folder. Your workspace learns it. That’s the whole workflow.Learn more →
Limited founding-customer spots

See Knowledge Base on your own documents.

Every Groundcrew engagement starts with an AI audit — a fixed-price look at where tools like this genuinely help your organization, and where they don’t. $1,500 founding $5,000 standard.

Book an AI audit